Delivery & Returns
It doesn’t matter where you are in the world, Toughooks are made for you.
We deliver worldwide (currently to over 50 different countries) including USA, Canada, Australia and New Zealand. We have a dedicated site for sales outside the EU, you can visit it at www.toughook.com
UK delivery is FREE on all orders over £75 (+VAT).
For orders under £75, delivery is just £4.95.
Small orders (approx less than 50 hooks) are sent Royal Mail (first class) – you can upgrade this to Signed For Delivery for just £6.95.
Larger orders will need to be sent via courier and will always require a signature.
Delivery cost to the EU depends on the number of hooks ordered.
USA and Rest of World
Order directly from our USA and Worldwide site for accurate shipping costs and times.
Outside the EU? Import Duty & Customs
All of our goods are shipped from the UK. When goods are delivered outside of the EU your country’s customs might hold them until import duty or local taxes are paid. These vary depending on your country so we can’t provide information on these.
We are not responsible for any import taxes at the arriving country and they are not included in the price of your goods.
If you are inside the EU, UK VAT will be applied to your order – this replaces your local VAT.
If you have a valid EU VAT registration number, you can enter this at the checkout and you will not be charged UK VAT.
90 Days Returns
You’re going to love your hooks, we’re absolutely sure of it.
But let’s say you don’t – you can return them (unused) within 90 days of purchasing them and we’ll give you a full refund.
Or swap them for a different size or colour, whichever you prefer.
** We cannot accept returns on Bespoke Coat Rails **
If you choose a customised coat hook rail then this cannot be returned (unless faulty) as it has been made especially for you. If you're not sure about Toughook, maybe try a sample pack before placing an order for a bespoke rail.
To return your Toughooks, drop us an email at: firstname.lastname@example.org
Send them to:Toughook Returns
Spectrum Plastics Ltd
Unit 4 Block 4 Cocker Avenue
Poulton Industrial Estate
Poulton Le Fylde