Delivery & Returns

It doesn’t matter where you are in the world, Toughooks are made for you.

We deliver worldwide (currently to over 50 different countries) including USA, Canada, Australia and New Zealand.

We have a dedicated site for sales outside the EU, you can visit it at www.toughook.com

UK Delivery

UK delivery is FREE on all orders over £200.

For orders under £200, delivery is just £3.95.

You can upgrade to Courier delivery for £7.95.

EU Delivery

Delivery cost to the EU varies depedning on the size of your order. It is free for orders over £200.

USA and Rest of World

Order directly from our USA and Worldwide site for accurate shipping costs and times.

Outside the EU? Import Duty & Customs

All of our goods are shipped from the UK. When goods are delivered outside of the EU your country’s customs might hold them until import duty or local taxes are paid. These vary depending on your country so we can’t provide information on these.

We are not responsible for any import taxes at the arriving country and they are not included in the price of your goods.

    90 Days Returns

    You’re going to love your hooks, we’re absolutely sure of it.

    But let’s say you don’t – you can return them (unused) within 90 days of purchasing them and we’ll give you a full refund.

    Or swap them for a different size or colour, whichever you prefer.

    ** We cannot accept returns on Bespoke Coat Rails **

    If you choose a customised coat hook rail then this cannot be returned (unless faulty) as it has been made especially for you. If you're not sure about Toughook, maybe try a sample pack before placing an order for a bespoke rail.

    To return your Toughooks, drop us an email at sales@spectrumplastics.net

    Send them to:

    Toughook Returns
    Spectrum Plastics Ltd
    Unit 4 Block 4 Cocker Avenue
    Poulton Industrial Estate
    Poulton Le Fylde
    Lancashire
    FY6 8JU